Airport Transfers Terms & conditions

Owners In Portugal offers airport transfer services via our Portuguese Contractors. In the event that it suits their schedule we will sometimes provide a free upgrade to a higher vehicle specification. For this reason it is essential that you tell us in advance of any changes in passenger numbers & of any excess luggage carried.

We will try our utmost to provide the agreed service level when booked in advance. Sometimes due to last minute circumstances beyond our control ( For example when you are delayed on arrival or the airline changes the time of your departure after your arrival in Portugal) we may have to provide a lower service level. In this case the price charged will relate to the appropriate service level - No further compensation can be offered for this type of change.

1. Companies we work with are usually Travel Agencies and they are pre booked and are not street taxis. Their operating license prevents them from taking payment in the street and so you must pay when requested by the driver. Under the terms of their operating license it is not permitted to accept payments at Faro Airport and so any return journeys must be paid before setting out from your accommodation. We usually do not require a booking deposit but require our customers to pay for the return journey on arrival at your accommodation.
2. Where a booking is made by telephone, e mail or fax the booking is subject to, and the client must accept these internet terms and conditions and any made by our suppliers.
3. Where two or more people are included on the same booking, the person requesting the booking shall be deemed to do so on the basis that he/she acts as an agent for all members of the party and accepts these booking conditions on behalf of each member of the party.
4. Owners In Portugal book travel for you on services provided by operators in Portugal. We do so as commission agents for the operator concerned whose own conditions of carriage will apply and our liability is confined to our own commission only.
5. The confirmation email is your booking reservation and travel voucher. This must be presented to the service providers driver or representative on both the outward and return trip.
6. The number of passengers, destination and pick up addresses on your confirmation e mail ticket are the passenger numbers & address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by e mail (transfers@ownersinportugal.org ) or telephone UK 01798 888083 at least 48 hours prior to the date of travel.Our operators cannot always accommodate extra passengers unless you let us know in advance of your arrival. Any late modifications to a booking may not be possible and even if possible will usually be subject to an extra charge. You will be notified of this when you tell us if this is the case.
7. Customers are entitled to cancel the reservation up to 7 days before arrival / departure without charge by email,(transfers@ownersinportugal.org ) or please phone UK 01798 888083. Between 7 days and up to 48 hours before arrival or departure a 25% cancellation fee is payable and this will be invoiced to you via Paypal. All transfers cancelled within 48 hours of arrival / departure are payable in full. An invoice for insurance purposes can be provided.
8. Customers are limited to two items of luggage including a golf bag. Any excess luggage must be declared at the time of booking. In the event of a client having excess luggage, we reserve the right to charge an excess baggage charge or refuse to transport the items. We will provide suitable child seats as long as they are booked in advance. It is your responsibility to ensure that we are given the correct ages for your children so that we can provide suitable seats. Our contractors reserve the right to refuse to transport children who have no seats reserved in advance and the full fees are payable in these circumstances. All children regardless of their age must be allocated a seat and it is strictly forbidden for children to be carried on a lap or to share a seat. All passengers must wear the seat belts provided at all times. Failure to do so will result in a heavy on the spot fine.
9. Our operators reserve the right (and delegate to their drivers the absolute right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the safety of the driver, the vehicle or the other passenger(s). The driver’s decision is final and no refund will be given in this situation
10. Under Portuguese Law passengers are not allowed to take onto any vehicle any drugs or alcoholic drinks for the purpose of consuming them, or to consume such on any vehicle. To do so will result in a heavy on the spot fine..
11. Under Portuguese Law Smoking is not permitted in any vehicles. To do so will result in a very heavy on the spot fine.(750 euros) Lei Nº 37/2007.
12. Operators will use every reasonable means to ensure that their vehicle(s) arrive on time and reach their destination on time. Time is not of the essence in any booking. In particular pick up times for departures back to the airport are normally subject to a 15 minute window. Although we will do our utmost to help if due to circumstances beyond our control we are unable to meet you. It is still your responsibility to attempt to make alternative arrangements in order to ensure that you catch your return flight.
13) Although we always book through licensed operators. It is the passengers obligation to check that the vehicle provided is fully insured for passenger and third party claims, as required under Portuguese law. Also, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for any loss or damage however caused. Customers are therefore advised to purchase & check their own travel insurance.
14. Owners In Portugal will endeavour to ensure that the operators carry the passenger with the minimum delay, discomfort or inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may on occasions prevent this. The following are examples of ( but not all ) circumstances which are beyond our control:

* accidents causing delays to the vehicle
* restricted vehicular access
* exceptional or severe weather conditions
* compliance with requests of the police or other authorities
* traffic accidents on the road
* vandalism and terrorism
* unforeseen traffic delays
* industrial action by third parties
* problems caused by other customers
* the vehicle being held or delayed by a police officer or government official
* other circumstances affecting passenger safety

14. If our operators fail for any reason within their control to deliver its passengers to their confirmed destination, we will always on notification (00 44 1403 597 001 or 0044 7900 140 703 try to provide suitable transport such as another coach, train, private car, taxi etc. Claims will only be accepted with a full receipt and with our prior consent . Any reimbursement made by us for the costs of an alternative means of transport incurred by the passenger to get to their vouchered destination shall be no more than the cost of getting to that destination by taxi.
15. Owners In Portugal is not an operating company in Portugal. Its suppliers shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract according to each suppliers own terms & conditions of travel. In such cases their liability is usually limited to 1000 € euros per passenger but this varies from company to company. We cannot and do not accept liability on behalf of our suppliers and any claims should be made with them /their insurers and not ourselves and we will require you to claim via our suppliers insurance. Claims will only be accepted with full receipts and within 14 days of the occurrence. No claims will be accepted outside this period . You are further required to minimise and mitigate any loss . No claims beyond the cost of getting to your destination will be accepted without our prior consent or that of our insurers. This consent must be in writing for a claim to be valid. Most consequential loss claims are usually covered by normal holiday travel insurance and so under the terms of most of our suppliers you must hold and also claim from your own holiday travel insurance. Failure to hold such insurance may be considered to invalidate or reduce a consequential loss claim..
16. Nothing in our terms and conditions can affect the consumers' statutory rights in Portugal.
17. Portuguese Law will govern Owners In Portugal's term & conditions in all respects & it should be noted that our suppliers will also be governed by Portuguese Law.
18. Our suppliers reserve the right to ask you to share your journey should the circumstances on the day of your journey make sense for this to happen.(such as aircraft delays) Under normal circumstances they will try to avoid this wherever possible & do not routinely ask you to share.
19. Please treat our suppliers vehicles and drivers with respect. All vehicles are lockable from the drivers seat. Any refusal to pay or threatening or unruly behaviour is a serious offence here in Portugal and will leave you subject to immediate arrest & preventative detention, similarly any damage caused to the vehicle by you or members of your party are payable immediately in full and refusal to do so will also lead to your arrest and detention by the police or airport authorities should you try to leave the country.All visitors to Portugal are registered on their arrival by the Portuguese Immigration authorities. (SEF)